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NEED HELP? Use the form below to contact us with any questions or conerns!
A customer service representative will typically reply within 1 business day.
Monday - Friday:9am - 5pm EST
Saturday - Sunday: Closed
Frequently Asked Questions
Find answers to common questions below.
When will my order ship? Orders without expedited shipping typically ships in 2-3 business days.
Do you offer a guarantee? Yes! We offer a no questions asked 60-day money back guarantee on your purchase. If you would like to make a claim, please use the form to the left to contact us. Be sure to mention your concern and your order number.
What forms of payment do you offer? We accept all major credit cards and PayPal.
Are you the manufacturer? Natural Pet Diet is owned and operated by Brand Ascend, LLC. Brand Ascend is a distribution and marketing company that partners directly with high quality brands, such as Pet's Friend, to help distribute their products across multiple sales channels. Therefore, we are not the manufacturer but have strong relationships with the brands we sell.
Do you have phone support? We do not have phone support at this time. You can contact us using the form on this page or email support@naturalpetdiet.com. A customer support representative will reply within 1 business day or sooner.
